Shipping & Returns

Shipping is Free for orders over $99.00 

Our normal Flat rate Shipping fee of $20

a) Here is an example: buy one item:
Shipping rate is as follow: Flat rate [$20] = $20

Buy any number of items and the total shipping cost will be $20

Returns and Exchanges:

Our goal at BEC is to provide a pleasant buying experience, which includes a consumer friendly return policy. Once you have received your order, if for any reason you are unhappy, we offer a 30 Day Money-Back Guarantee (initial shipping & handling fees may be subtracted from the refunded amount for all returns, except for defective or damaged items). Please Note: Return postage for items being sent back to us is the costumer's responsibility.  We do not refund postage paid for any returns or exchanges that are sent back to our store.   Refunds may take 10 - 14 business days for processing.  After 30 days, returns will be evaluated on an individual basis and restocking/shipping fees may apply.

Merchandise is to be returned in new condition with all original packaging, and all applicable manuals/materials. Please call us at 716-689-0871 (Monday through Friday 9:00 am – 5:00 pm EST), to obtain a return authorization form which will ensure quick and efficient processing of your refund or exchange. Or complete the form at the link below and email it to us. The return email address is amy@becaudio.com

Download - Repair Form  (with completion of this form an RMA number is not required)

Please write the serial number on the form if the unit has one marked on it. Also, a note explaining the reason for return, include your name, address and daytime phone number with return. Failure to obtain a return authorization could delay your refund/exchange/credit.


Missing or Damaged Items:

Upon receipt of your order, any missing or damaged item(s) must be communicated to BEC by calling 716-689-0871 (Monday through Friday 9:00 am – 5:00 pm EST). BEC assumes responsibility to ship missing or damaged items when notified within 14 days.

Defective Items:

All defective items must be communicated to us within 30 days by calling 716-689-0871 (Monday through Friday 9:00 am – 5:00 pm EST). After 30 days, it will be treated as a warranty.

Warranty Items:

All items returned for warranty repair or replacement must obtain a return authorization number by calling 716-689-0871 (Monday through Friday 9:00 am – 5:00 pm EST). Return postage is at the customers expense.

All returns and/or exchanges are to be returned to:

BEC Services
Attn: Returns Dept.
2750 Millersport Highway
Suite 312
Getzville, NY 14068-1223