Frequently Asked Question

BE system troubleshooting process:

1. BE series door station functions
   1. Audio going out to the unit status
      1. clarity of audio going out from from door station
      2. audio volume level status
         
   2. Audio coming in from the unit monitor status
      1. clarity of audio coming in from unit monitor
   3. Video feed sent out to unit monitor status
      
   4. manual unlock function status
   5. led light status
      1. keypad light status (if applicable)
      2. camera led light status when on active call status
2. BE series Monitor functions
   1. Answering function status
      1. clarity of audio coming in from door station status
      2. audio level status
      3. software volume button status
   2. Camera feed manually engaged by selecting the button status
   3. Ringtone selection function status
   4. unit unlocking function status
   5. video feed received from door station status confirmed
      1. contrast level button status
      2. light level button status
      3. at the back of the monitor - hardware adjuster button status (if applicable)
         
   6. RG45 pin connector status
3. BE-LA4 or BE-LA6 function
   1. programing button (black) status
   2. video adjust button status (if applicable)
   3. red led light status when engaging the device
   4. Port status
      1. input port status if coming from door station/previous BE-LA device
      2. output port status
      3. 1-4 port status
      4. 5-6 port status if applicable