Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Our representatives can only support products that have been invoiced by BEC Integrated Solutions, LLC including Video Entry Systems, Wireless Video Doorbells, and Access Control. We do not support the M&S or NuTone brands, with the exception of the DMC3-4 or DMC1 master units from M&S.

Please contact M&S at 1-800-421-1587 or NuTone at 1-888-336-3948 for assistance with their older products.

Please fill out the required fields, and one of our representatives will make contact when available. Please be sure to provide either an email address or a phone number, and any information related to your original order for efficient support.