Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Our representatives can only support products that have been invoiced by BEC Integrated Solutions, LLC including Video Entry Systems, Wireless Video Doorbells, and Access Control. We do not support the M&S or NuTone brands, with the exception of the DMC3-4 or DMC1 master units from M&S.

Please contact M&S at 1-800-421-1587, NuTone at 1-888-336-3948, or Nortek at 1-800-421-1587 for assistance with their older products.


Submit a repair request with our Electronic Repair Form for Healthcare products only.

When your nurse call system or other healthcare equipment parts such as Anacom MedTek, Rauland Borg, TekTone, Zettler patient beds or patient lifts are in need of a tune-up or repair, contact BEC’s Healthcare System Repair Service experts. Our team of professionals is knowledgeable about many nurse call system pc boards and parts on the market and provides fast and reliable repair services for many Anacom MedTek, Rauland Borg, TekTone, Hill Rom, Stryker, American Zettler, Tyco parts.

Please contact Rauland at Toll Free: 1 800 752 7725. From Outside the U.S.:
1 847 590 7100 for assistance with their products.

Please fill out the required fields, and one of our representatives will make contact when available. Please be sure to provide either an email address or a phone number, and any information related to your original order for efficient support.