Frequently Asked Question

What we will need to know is the following so we can guide you accurately:

• lock type:
  • Electric lock
  • Magnetic lock
• What's the lock voltage type
  • DC
  • AC
• What's the actual voltage of the lock
  • 12v
  • 24v
  • other
• Wiring gauge used to connect the lock from it's power source or access control equipment
  • cat5/cat6 cables
  • 18/2 like
  • 116/2 like
  • 14/2 like
• what's the approximate (rough) distance from lock to the controller
  
• last but not least, what's the make/model of the lock is it's not our own [BE131NO] model.
  

Then, I will be better equipped for all your questions.

We are looking forward to hear from you soon.