Frequently Asked Question

This actually means RELS which stands for release.

There is typically a bad room station that has a broken button, or button stuck.

To troubleshoot:

• remove all black wires from the master unit.
  
• Any display of RELS or clicking sound should stop.
  
• Add back the black wires one by one until the issue of RELS occurs again.
  
• If so, do not attach this wire and hook up all remaining wires.
  
• If the user wants to know which room station this is,
  
  • go from room to room and press the listen button.
    
  • If the music is muted, the station is good.
    
  • If the music continues, this is the bad room station.
    
• Unfortunately, these room stations are no longer available. So we may have to repair it if that is your option.
  
• Please use the following link to submit your repair request:
  https://docs.google.com/forms/d/e/1FAIpQLSe3Xq7hiPYcZUh_3aBlUWD5OAlIDoaz-xcQoRjGzmmqLuD_kg/viewform
  Here is the form for repair, if you want to replace the device our sales associates will gladly provide a quote.

In the meantime, please contact Nortek via telephone at (800) 421-1587 or (760) 438-7000 if you have urgent issues. The first available Application Engineer will assist you. If Nortek is experiencing high call volumes, your call may be transferred to voicemail. Please be sure to leave your name, phone number and a brief description of the problem you are experiencing.