Frequently Asked Question

For PC users, you will need the following emulator to run the android app in your computer:

• Download the following PC emulator:
  
• • either download option#1: BlueStacks: https://www.bluestacks.com/download.html
  • or download option#2: LDPlayer: https://www.ldplayer.net/
• Once installed on your computer (PC/Microsoft/Windows), download the Android apk latest Version 3.3: :Now you can download the IpCalls app: https://apkpure.com/ipcalls/com.test.ihome
• Now, you can install and run in the LDPlayer or BlueStacks emulator the IpCalls app.

Below is your link to download the mobile app.

• For Apple ios latest Version 2.4.4: https://itunes.apple.com/in/app/cloudipcalls/id1077608612?mt=8
• For Android apk latest Version 3.3: :
  
  • Now you can download the IpCalls app: https://apkpure.com/ipcalls/com.test.ihome
  • https://play.google.com/store/apps/details?id=com.test.ihome

The mobile app is very straight forward to setup.

• from the app menu, please select Settings
• Now, under Room Settings, you match the same info in your Monitor Room Settings. Your Device: for the app will be between 1 to 9. This means that each user app will have a different count.
• Next, we are still under Room Settings, ensure you match the Sync number of your monitor. This essentially clones the app after the monitor.
• When done, remember to Save your settings.
• Next, go to the SIP Settings
• ensure the ON/OFF box is checked
• Your proxy states: sip:66.185.27.147
• each user will use their own SIP account as previously provided. For instance, your user will look like this: User:[TBD]
• Password:[TBD]
• When done, remember to Save your settings.

That it! Ensure your mobile app has access to the internet through your local networking connection, WiFi, or data plan.

Visual sample on how to configure your mobile app

1. Android App Settings:

1. IOS App Settings:

Special Note: For Room settings, follow this guide:

1. Room 101
   1. Floor: 1 (this means the same thing as to say 01)
   2. Room: 1 (this means the same thing as to say 01)
2. Room 201
   1. Floor: 2 (this means the same thing as to say 02)
   2. Room: 1 (this means the same thing as to say 01)
3. Room 301
   1. Floor: 3 (this means the same thing as to say 03)
   2. Room: 1 (this means the same thing as to say 01)

1. Remote Upgrade Tool

Here is how to use the above tool to perform a firmware upgrade/update:

• Once the IP_RemoteUpgrade.zip has been downloaded. You want to extract the app from the compressed file using winrar or winzip program. If you don't have it on your PC/Laptop already, please follow either link to also download this app to be able to extract the file:
  • winrar
• Install one of the above program, then double click on the IP_RemoteUpgrade.zip in your download directory (your PC/Laptop).
• 
  
• extract the program to your hard drive, then run / open the file.
  
• 
  
• Next, is the link to your NT-IP System Image - Firmware. If you are unsure of your product model we suggest to refer to your quote / invoice number / order number...
  
• follow the link and download the desired firmware:
after your firmware has been successfully downloaded, use the select button to choose the firmware for your door station to upload.
• Make sure the correct IP address is entered in the IP entry 192.168.68.90 (e.i.)
• Now select the Upgrade button. There will be a notification that will show up stating if the upgrade is successful.
• If your firmware updated/upgraded successfully, then you can manually power cycle the door station once more.
  • if the your firmware did not update/upgrade successfully, then we my have to issue a warranty exchange (if covered) or a repair service.