Frequently Asked Question

If one doesn't see the door station with the registered SIP account: #########0 connected to our cloud.There are many factors that could have contributed to this result. Among many aspect, the following would need to be checked:

1. WAN connection to the internet
2. the SIP account is correctly inputted to the door station VOIP settings:
   
   1. 
      The following procedure is to setup the SIP connection to the NT-IP-A9K-TE door panel?
      
      
      1. access the web interface of the NT-IP-A9K-TE [example, 192.168.x.90]
         
      2. Log in the admin interface using the default username: admin, password: 123456
         
      3. from the left-end menu option select "VOIP"
         
      4. In this window, update the following settings:
         1. Under [VOIP / [SIP]]:
            
         2. SIP enable: [Only enabled if subscribed to the service]
            
         3. Proxy: sip:66.185.27.147
            
         4. Realm: 66.185.27.147
            
         5. Outbound: sip:
            
         6. STUN IP: 66.185.27.147
            
         7. STUN Port: 5060
            
         8. User: #######0
            
         9. Password: TBD
            
         10. Timeout: 300s
             
         
         
      5. Then to commit the change select "submit" to save the settings.
         
      If successful, look on the main page for the statement: SIP: OK
3. If the above is completed but the SIP status is Failed, then try the following command using the command prompt:
   
   1. netcat -zvu 66.185.27.147 5060
   2. or try a variation of the above such as: nc -z -v -u 66.185.27.147 5060 (the result expected is the following):
      
      1. Connection to 66.185.27.147 5060 port [udp/*] succeeded!
      2. the above result confirms there is no networking blocks preventing end to end communication. I suspect that if this result is as expected, then issue is in VOIP settings. Otherwise, if result is different, at best, then the issue is on the network side starting at the router, leading to the SIP at worst.

I hope this helps.