Frequently Asked Question

https://www.tektone.com/contact/

Please use this form to contact Technical Support for help with your existing TekTone system.

Or you can call 800.327.8466, option 3, between the hours of 8:00 a.m. and 5:30 p.m. EST Monday through Friday to speak with a member of our Technical Support department.

Before you call us, you need to know:

• The product's model number. (Model numbers don't begin with CBnnn or LBnnn. Those are part numbers for circuit boards and labels.)
• Is this a new installation, or are you servicing existing equipment?
• When did the issues begin?
• Were there any incidents prior to the current issue(s)?
• Your name, phone number and company name.
• The job site name and address.

For technical assistance, contact our Tech Support team. Hours are: 8:00am to 5:30pm EST Monday through Friday.

• SF340B Emergency Switch IL509 Specification Sheet:
  https://www.tektone.com/pdf_files/IL509_SF340B_spec.pdf
• Tek-CARE300III
  UL1069 Listed Nurse Call System
  Installation and Operation Manual Rev. 2 - 5/2020:https://www.tektone.com/pdf_files/manuals/il1057_tek-care300iii_manual.pdf