Frequently Asked Question

For PC users, you will need the following emulator to run the android app in your computer:

• Download the following PC emulator: BlueStacks: https://www.bluestacks.com/download.html
• Once installed on your computer (PC/Microsoft/Windows), download the Android apk latest Version 3.3: :Now you can download the IpCalls app: https://apkpure.com/ipcalls/com.test.ihome
• Now, you can install and run in the BlueStacks emulator the IpCalls app.

For iPhone & Android users, you will need the following link to download the mobile app.

• For Apple ios latest Version 2.4.4: https://itunes.apple.com/in/app/cloudipcalls/id1077608612?mt=8
• For Android apk latest Version 3.3: https://apkpure.com/ipcalls/com.test.ihome

The mobile app is very straight forward to setup.

• from the app menu, please select Settings
• Now, under Room Settings, you match the same info in your Monitor Room Settings. Your Device: for the app will be between 1 to 9. This means that each user app will have a different count.
• Next, we are still under Room Settings, ensure you match the Sync number of your monitor. This essentially clones the app after the monitor.
• When done, remember to Save your settings.
• Next, go to the SIP Settings
• ensure the ON/OFF box is checked
• Your proxy states: sip:66.185.27.147
• each user will use their own SIP account as previously provided. For instance, your user will look like this: User:[TBD]
• Password:[TBD]
• When done, remember to Save your settings.

That it! Ensure your mobile app has access to the internet through your local networking connection, WiFi, or data plan.

Visual sample on how to configure your mobile app

1. Android App Settings:

1. IOS App Settings:

Special Note: For Room settings, follow this guide:

1. Room 101
   1. Floor: 1 (this means the same thing as to say 01)
   2. Room: 1 (this means the same thing as to say 01)
2. Room 201
   1. Floor: 2 (this means the same thing as to say 02)
   2. Room: 1 (this means the same thing as to say 01)
3. Room 301
   1. Floor: 3 (this means the same thing as to say 03)
   2. Room: 1 (this means the same thing as to say 01)

That it! Ensure your mobile app has access to the internet through your local networking connection, WiFi, or data plan.