Frequently Asked Question

Stand Alone door station with Phone app use, an end-user, customer facing, simple operating instruction manual

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Brief description on what makes the SIP service operating with our phone app:

The operation is simple, you have a door station that connects using a cat5/cat6 cable to your

• internet router [if directly connected, if no monitor's are involved]
• PoE switch/switch then to a router[for indirect connections if you have monitors involved]

From there, the door station is configured with a SIP account from our cloud server or your private SIP server.

You download and install the required phone app (IOS or Android, or PC) with it's own SIP account configured to our cloud server or your private SIP server.

When someone at the door station presses the button (single button stations) or select the call number (room number) to dial, the door station look on the LAN for the room id requested, whether available or not on the LAN, the door station connects to the SIP cloud and contacts the desired party (your phone app) with the correct SIP account.

From your phone app, you pickup the call as you would normally do with any phone seeing the video (one way) and talking (audio duplex). If you need to unlock a door, you have this function available.

The connectivity is all done through internet connection. Whether using the WiFi/LAN access to the internet, or using the data or WiFi on your phone.

The door station needs it's own SIP subscription, and all additional device needs a subscription for this to work.

The phone app works differently based on local use within the building WiFi or LAN vs remotely on the WAN side (The Internet).

WAN/SIP (The Internet):

Now, the door panel will attempt to reach the phone app first through the WAN/SIP option.

Now, depending on if you are:

• at the building connected to the building WiFi/LAN
• or the phone app is on Data

One of the two options will be possible.

On the SIP/WAN, your options are limited to the video call and unlock feature from the video call only; but when on WiFi mode at the building WiFi, you will have the added Monitor, Unlock, Security,...options available.

[2018 version] This will be updated as the Android link is different.

[2022 updated links]

Here is the main Cellphone/mobile app: NT-IP-INTERCOM app for IOS & Android devices.

1. Apple IOS latest Version 2.4.4: https://itunes.apple.com/in/app/cloudipcalls/id1077608612?mt=8
   
2. Android apk latest Version 3.3: https://apkpure.com/ipcalls/com.test.ihome

Here is an alternate Cellphone/mobile app: NT-IP-INTERCOM app for IOS & Android devices. Use this alternate app if our standard app

simply doesn't work.

1. IOS app [https://apps.apple.com/us/app/bas-ip/id718010085] [unavailable ]
2. Android app [https://play.google.com/store/apps/details?id=com.bas.basip&hl=en_CA][unavailable ]
3. Android app [https://apkpure.com/bas-ip/com.bas.basip][unavailable ]

For PC users, you will need the following emulator to run the android app in your computer:

• Download the following PC emulator: BlueStacks: https://www.bluestacks.com/download.html
  
• Once BlueStacks emulator is installed on your computer (PC/Microsoft/Windows), download the Android apk latest Version 3.3: :Now you can download the IpCalls app: https://apkpure.com/ipcalls/com.test.ihome
  
• Now, you can install and run in the IpCalls app.

For Android users:

The mobile app is very straight forward to setup.

• from the app menu, please select Settings
• Now, under Room Settings, you match the floor and residence #. Your Device: for the app will be between 1 to 9. This means that each user app will have a different count if there are more then 1 user per apartment.
• Next, we are still under Room Settings, ensure you match the Sync number to show 123456.
  
• When done, remember to Save your settings.
• Next, go to the SIP Settings
• ensure the ON/OFF box is checked
• Your proxy states: sip:66.185.27.147
• each user will use their own SIP account as previously provided. For instance, your user will look like this: User:2022######
• Password: [TBD]
• When done, remember to Save your settings.

How to configure your mobile app (basic settings) - The above steps is what is mainly needed.

Visual sample on how to configure your mobile app

1. Android App Settings:

1. IOS App Settings:

Special Note: For Room settings, follow this guide:

1. Room 101
   1. Floor: 1 (same thing as to say 01)
   2. Room: 1 (same thing as to say 01)
2. Room 201
   1. Floor: 2 (same thing as to say 02)
   2. Room: 1 (same thing as to say 01)
3. Room 301
   1. Floor: 3 (same thing as to say 03)
   2. Room: 1 (same thing as to say 01)

That's it! Ensure your mobile app has access to the internet through your local networking connection, WiFi, or data plan.