Frequently Asked Question

[B-WSP1][B-WSP2][B-WC2][B-W12][B-W12W-1]I replaced the tablet, all functions well but I can't unlock the door.
Last Updated 4 years ago

After pairing the new tablet to the doorbell, and are not unlocking the door. All other functions work well.

Problem ca be fixed by rebooting both tablet and doorbell as the old pairing session with the old tablet prevails though all other functions worked just fine despite having successfully paired the new tablet.
By power cycling the doorbell you delete the old session connection prevent the new tablet from connecting.

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