Frequently Asked Question

As part of our system resources to help you setup multiple devices in complex environment, please find attached the following app to upgrade your NT-IP Intercom system:

1. Remote Upgrade Tool

Here is how to use the above tool to perform a firmware upgrade/update:

• Once the IP_RemoteUpgrade.zip has been downloaded. You want to extract the app from the compressed file using winrar or winzip program. If you don't have it on your PC/Laptop already, please follow either link to also download this app to be able to extract the file:
  • winrar
    
  • winzip
• Install one of the above program, then double click on the IP_RemoteUpgrade.zip in your download directory (your PC/Laptop).
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• extract the program to your hard drive, then run / open the file.
  
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• Next, is the link to your NT-IP System Image - Firmware. If you are unsure of your product model we suggest to refer to your quote / invoice number / order number...
  
• follow the link and download the desired firmware:
after your firmware has been successfully downloaded, use the select button to choose the firmware for your door station to upload.
• Make sure the correct IP address is entered in the IP entry 192.168.68.90 (e.i.)
• Now select the Upgrade button. There will be a notification that will show up stating if the upgrade is successful.
• If your firmware updated/upgraded successfully, then you can manually power cycle the door station once more.
  • if the your firmware did not update/upgrade successfully, then we my have to issue a warranty exchange (if covered) or a repair service.