Frequently Asked Question

The NT-IP-A9K is a solid state of the art box. To date we have reported but a single issue that was a user related matter.

If you ever experience the following matters listed below, apply the suggested solution to remediate the situation.

1. [Issue] The door station endlessly reloads - the display states Reloading...when this happens; and one cannot connect to the administration site at 192.168.68.90 [the default admin IP if unchanged during installation].
   1. [Solution] To resolve such situation, one must ensure the 12vDC/1A plugin provided is only used to power your door station and no other devices simultaneously.