Frequently Asked Question

There are mainly two ways to change the temperature off your monitor:

1. depending on the firmware version your monitor was loaded with, you can either try to edit out the temperature settings in the following way:
   1. Select APPS icon in the upper right corner of the main screen.
   2. select Settings
   3. from there, you can locate the various settings that will adjust the
      
2. The either way would be to simply update your firmware is the first option failed.
   1. Here is the step to follow by downloading the Remote Upgrade tool:
   1. Remote Upgrade Tool
      
   Here is how to use the above tool to perform a firmware upgrade/update:
   
   • Once the IP_RemoteUpgrade.zip has been downloaded. You want to extract the app from the compressed file using winrar or winzip program. If you don't have it on your PC/Laptop already, please follow either link to also download this app to be able to extract the file:
     • winrar
       
       
     
     
   • Install one of the above program, then double click on the IP_RemoteUpgrade.zip in your download directory (your PC/Laptop).
     
   • 
     
     
   • extract the program to your hard drive, then run / open the file.
     
     
   • 
     
     
   • Next, is the link to your NT-IP System Image - Firmware. If you are unsure of your product model we suggest to refer to your quote / invoice number / order number...
     
     
   • follow the link and download the desired firmware:
     after your firmware has been successfully downloaded, use the select button to choose the firmware for your door station to upload.
   • Make sure the correct IP address is entered in the IP entry 192.168.68.90 (e.i.)
     
   • Now select the Upgrade button. There will be a notification that will show up stating if the upgrade is successful.
     
   • If your firmware updated/upgraded successfully, then you can manually power cycle the station once more.
     • if the your firmware did not update/upgrade successfully, then we my have to issue a warranty exchange (if covered) or a repair service.