Frequently Asked Question

[NT-IP-A9K] How to find out about your device IP Address [two ways]:

Last Updated 6 years ago

How to find out about your device IP Address [#1]:

From the main door panel menu, press the # button twice [##] to go to the Admin mode
On the next menu, enter 123456 [the admin password]
On the next screen, select [2] for Network Settings
On the next display, you will see listed your DHCP status [this should be disabled], your IP address, Your Mask Address, Your gateway, DNS, and server ip are listed.
This is the ip address that identifies your un/programmed device.
At this point you can begin setting up the correct networking information to your door panel.

Another way to find out about your device ip address [#2]:

Another way to id your device from the network is:

ensure the door panel is connected to the PoE switch
your laptop is connected to the PoE switch
nothing else is connected to the PoE switch other then both A9K door station & your laptop
from your laptop, open a command prompt window
type in the command prompt window the following command:
1. arp -a
this command will display something like: Interface: 192.168.###.### --- #x#
there may be more than one interfaces... use diligence in your selection.
The ip address listed can be copied to your browser address bar to gain access to the door panel.