Frequently Asked Question

NOTE: We are working on producing a manual for the SIP based system, meanwhile, for all related details, use the following link: https://www.becaudio.com/ticket.system/upload/kb/faq.php?cid=49

In this section, you will find most of the details needed to accomplish a standalone SIP usage with our BEC IP based door stations not involving any monitors. In the following example, we are using the NT-IP-A9K, however, any other NT-IP door station model can be substituted using the step by step deployment kit.

If at any point you have additional questions or need clarifications, please don't hesitate to simply respond back to this email for a prompt response. 

Note that you will need a SIP subscription to operate this function.

Now, on the technical side, the setup consist of four steps.

• The main step involves the door station SIP configuration.
• Then, the door station call forwarding configuration.
• then, download the desired app [IOS vs. Android] - Other platform will be added in the future.
• then the mobile application configuration
• last but not least, you may have to add the address book to your door station so you user list can be dialed without your guests having to brainstorm.

Here is the info you will need to complete your programming:

[NT-IP-A9K-TE][SIP][VOIP][Call Forward][NT-IP][IpCalls][App][Mobile app] - Complete SIP setup instructions

Note that you will need a SIP subscription to operate this function.I enclosed the following SIP accounts to begin using. Meanwhile, the Sales department will invoice you for a yearly subscription for these four accounts:

SIP Accounts Password - To be provided by the SIP account provider if not produced in-house

Now, on the technical side, the setup consist of four steps.

• The main step involves the door station SIP configuration.
• Then, the door station call forwarding configuration.
• then, download the desired app [IOS vs. Android] - Other platform will be added in the future.
• then the mobile application configuration
• last but not least, you may have to add the address book to your door station so you user list can be dialed without your guests having to brainstorm.

The following procedure is to setup the SIP connection to the NT-IP-A9K-TE door panel?

1. access the web interface of the NT-IP-A9K-TE [example, 192.168.x.90]
2. Log in the admin interface using the default username: admin, password: 123456
3. from the left-end menu option select "VOIP"
4. In this window, update the following settings:
   1. Under [VOIP / [SIP]]:
   2. SIP enable: [Only enabled if subscribed to the service]
   3. Proxy: sip:66.185.27.147
   4. Realm: 66.185.27.147
   5. Outbound: sip:
   6. STUN IP: 66.185.27.147
   7. STUN Port: 5060
   8. User: ##########
   9. Password:TBD
   10. Timeout: 300s
5. Then to commit the change select "submit" to save the settings.

If successful, look on the main page for the statement: SIP: OK

Next

• The following procedure is to setup the SIP / Call forwarding to you mobile phone?
• access the web interface of the NT-IP-A9K-TE [example, 192.168.x.90]
• Log in the admin interface using the default username: admin, password: 123456
• from the left-end menu option select "Forward"
• In this window, update the following settings:
• RoomNo:[add the room number #### configured to call your monitor] if unsure, contact tech@becintegrated.com
• Account: sip:[TBD]@66.185.27.147 - [TBD] is either a Ring Group/Individual SIP

NOTE: Ring Group number is a special account that is used to contact multiple mobile devices within the same unit/apartment/user group. For example, a triplex can be setup in the following way:

1. Door station account #########-1 - NT-IP-A9K-TE Door station
2. Ring Group #1 ##########-A - calls in at once both user - Room# 101
   1. ########-1 - Unit User #1
   2. ########-2 - Unit User #2
3. Ring Group #2 #########-B - calls in at once both user - Room# 201
   
   1. ########-3 - Unit User #3
   2. ########-4 - Unit User #4
4. Ring Group #3 ##########-C - calls in at once both user - Room# 301
   1. ########-5 - Unit User #5
   2. ########-6 - Unit User #6
      

How to add a Phone book to the A9K door panel?NT-IP-A9K-TE

1- access the web interface of the NT-IP-A9K-TE [example, 192.168.x.90]
2- from the left-end menu option select "Phonebook"
3- In the Phonebook Settings you now can add in "Name" the identification of your first contact: for example: John Doe
4- then you add in the space below where it says "RoomNo" the actual call number of the unit. For example: 101 [as in 0101 dial number].
5- click the "Submit" button when done.
6- to add more units / tenants / or destinations to the door panel, repeat step 4 to 5 as desired.
7- If you need to edit / correct / or delete an entry in your Phonebook, place the cursor on the "Name" to edit and it will be displayed in their respective entry [Name & RoomNo.] Then, you can proceed with the re-editing or deleting pf the target info as desired.

Name - RoomNo.
User#1 - 101
User#2 - 201
User#3 - 301

Below is your link to download the mobile app.

• For Apple ios latest Version 2.4.3: https://itunes.apple.com/in/app/cloudipcalls/id1077608612?mt=8
• For Android apk latest Version 3.3: : https://apkpure.com/ipcalls/com.test.ihome
• For PC computer/laptop users, you will need the following emulator to run the android app in your computer:
  
  • Download the following PC emulator: BlueStacks: https://www.bluestacks.com/download.html
  • Once installed on your computer (PC/Microsoft/Windows), download the Android apk latest Version 3.3: : https://apkpure.com/ipcalls/com.test.ihome
  • Now, you can install and run in the BlueStacks emulator the IpCalls app.

The mobile app is very straight forward to setup.

• from the app menu, please select Settings
• Now, under Room Settings, you match the same info in your Monitor Room Settings. Your Device: for the app will be between 1 to 9. This means that each user app will have a different count.
• Next, we are still under Room Settings, ensure you match the Sync number of your monitor. This essentially clones the app after the monitor.
• When done, remember to Save your settings.
• Next, go to the SIP Settings
• ensure the ON/OFF box is checked
• Your proxy states: sip:66.185.27.147
• each user will use their own SIP account as previously provided. For instance, your user will look like this: User:[TBD]
• Password:[TBD]
• When done, remember to Save your settings.

How to configure your mobile app (basic settings)

Visual sample on how to configure your mobile app

1. Android App Settings:

1. IOS App Settings:

Special Note: For Room settings, follow this guide:

1. Room 101
   1. Floor: 1 (this means the same thing as to say 01)
   2. Room: 1 (this means the same thing as to say 01)
2. Room 201
   1. Floor: 2 (this means the same thing as to say 02)
   2. Room: 1 (this means the same thing as to say 01)
3. Room 301
   1. Floor: 3 (this means the same thing as to say 03)
   2. Room: 1 (this means the same thing as to say 01)

That it! Ensure your mobile app has access to the internet through your local networking connection, WiFi, or data plan.
I hope this helps you manage you NT-IP systems.

THIS PART INCLUDES ALL SOFTWARE YOU MAY NEED

As part of our system resources to help you setup multiple devices in complex environment, please find enclosed the following app and manual (s):

1. IP_BEC_Management_English.rar [95.5 MB]. Once downloaded and deployed, one must run:
   1. DK_CMS\bin\watchdog.exe
   2. CMS [default login is: username: admin, and password:123456]
2. IP Management Setup (2).pdf
3. IP_Helper1_Page26_Fill.pdf

Special Notice (March 20, 2020): The Management software (CMS) cannot retrieve past logs from your devices. It has to run at all time in the background to capture your logs (card logs, phone logs, etc,..).

Also, please find enclosed the following app to identify on your devices [door stations, monitors, mobile apps] on the network or to upgrade your NT-IP Intercom system:

1. Remote Upgrade Tool

Here is how to use the above tool to perform a firmware upgrade/update or to simple identify the door station on the network:

• Once the IP_RemoteUpgrade.zip has been downloaded. You want to extract the app from the compressed file using winrar or winzip program. If you don't have it on your PC/Laptop already, please follow either link to also download this app to be able to extract the file:
  • winrar
• Install one of the above program, then double click on the IP_RemoteUpgrade.zip in your download directory (your PC/Laptop).
• 
  
• extract the program to your hard drive, then run / open the file.
  
• 

This section deals with the SIP account subscriptions - when the End-User is responsible for the account/subscription

Special note:

• You need 1 subscription for each door station to communicate with your mobile device (s)
• You need 1 subscription per mobile device (Android or IOS - phone/tablet)
• example (if you have 1 door station + 2 user phones + 1 Android tablet) = you will need 4 accounts.

If the script below does not work: please use the following link directly: https://www.becaudio.com/ticket.system/upload/kb/faq.php?id=79

SIP Subscription Options

Option 1 - (1 account) : $30.00 USD - yearly Option 2 - (2 accounts) : $60.00 USD - yearly Option 3 - (3 accounts) : $90.00 USD - yearly Option 4 - (4 accounts) : $120.00 USD - yearly Option 5 - (5 accounts) : $150.00 USD - yearly Option 6 - (6 accounts) : $180.00 USD - yearly Option 7 - (7 accounts) : $210.00 USD - yearly Option 8 - (8 accounts) : $240.00 USD - yearly Option 9 - (9 accounts) : $270.00 USD - yearly Option 10 - (10 accounts) : $300.00 USD - yearly