Frequently Asked Question

As part of our system resources to help you setup multiple devices in complex environment, please find enclosed the following app and manual (s):

1. IP_BEC_Management_English.rar [95.5 MB]. Once downloaded and deployed, one must run:
   1. DK_CMS\bin\watchdog.exe
   2. CMS [default login is: username: admin, and password:123456]
2. IP Management Setup (2).pdf
3. IP_Helper1_Page26_Fill.pdf

Special Notice (March 20, 2020): The Management software (CMS) cannot retrieve past logs from your devices. It has to run at all time in the background to capture your logs (card logs, phone logs, etc,..).

Also, please find enclosed the following app to identify on your devices [door stations, monitors, mobile apps] on the network or to upgrade your NT-IP Intercom system:

1. Remote Upgrade Tool

Here is how to use the above tool to perform a firmware upgrade/update:

• Once the IP_RemoteUpgrade.zip has been downloaded. You want to extract the app from the compressed file using winrar or winzip program. If you don't have it on your PC/Laptop already, please follow either link to also download this app to be able to extract the file:
  • winrar
    
  • winzip
• Install one of the above program, then double click on the IP_RemoteUpgrade.zip in your download directory (your PC/Laptop).
• 
  
• extract the program to your hard drive, then run / open the file.
  
• 
  
• Next, is the link to your NT-IP System Image - Firmware. If you are unsure of your product model we suggest to refer to your quote / invoice number / order number...
  
• follow the link and download the desired firmware: 
after your firmware has been successfully downloaded, use the select button to choose the firmware for your door station to upload.
• Make sure the correct IP address is entered in the IP entry 192.168.68.90 (e.i.)
• Now select the Upgrade button. There will be a notification that will show up stating if the upgrade is successful.
• If your firmware updated/upgraded successfully, then you can manually power cycle the door station once more.
  • if the your firmware did not update/upgrade successfully, then we my have to issue a warranty exchange (if covered) or a repair service.

Here is the main Cellphone/mobile app: NT-IP-INTERCOM app for IOS & Android devices

1. Apple IOS latest Version 2.4.3: https://itunes.apple.com/in/app/cloudipcalls/id1077608612?mt=8
2. Android apk latest Version 3.3: : https://play.google.com/store/apps/details?id=com.test.ihome

Here is an alternate Cellphone/mobile app: NT-IP-INTERCOM app for IOS & Android devices. Use this alternate app if our standard app simply doesn't work.

1. IOS app [https://apps.apple.com/us/app/bas-ip/id718010085]
2. Android app [https://play.google.com/store/apps/details?id=com.bas.basip&hl=en_CA]
   

I hope this helps you manage you NT-IP systems.